Refund policy

Refund & Return Policy – ModoFlux
Last Updated: 03/26/2026

At ModoFlux, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

📦 Return Eligibility
To be eligible for a return, your item must be:

• In the same condition as received

• Unworn or unused

• With original tags and packaging

• With proof of purchase

🔁 How to Start a Return
To initiate a return, please contact us at:
📧 support@modoflux.com

If your return is approved, we will provide instructions on how and where to send your package.

Please note: Items sent back without prior approval will not be accepted.

📍 Return Address
Returns should be sent to:
1600 Pacific Ave, Dallas, TX 75201, United States

⚠️ Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong product

We will evaluate the issue and resolve it as quickly as possible.

❌ Non-Returnable Items
Certain items cannot be returned, including:

• Sale items

• Gift cards

• Custom or personalized products

• Perishable or hazardous goods

🔄 Exchanges
The fastest way to get a different item is to return the original item and place a new order once your return is approved.

🇪🇺 European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

💳 Refunds
Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

📩 Contact Us
If you have any questions about refunds or returns, please contact us:

Email: support@modoflux.com
Phone: +1 469-945-2774
Address: 1600 Pacific Ave, Dallas, TX 75201, United States